SHIPPING POLICY

Processing and Shipping Time:

There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. An email tracking will automatically send out when the package is ready for shipment.

Please Note: During the holiday season and after holiday sales, processing can take up to 72 business hours. Our team works with you in mind to ensure you receive packages as soon as possible. We greatly appreciate your patience.

We process orders from 9AM PST - 4PM PST on weekdays.

We do not process orders on Saturday and Sunday and U.S Federal Holidays.

Estimated Transit Times:

USPS First Class Mail ("snail mail") 4-10 business days* in transit

USPS Priority (standard shipping) 2-4 business days* in transit

APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

 

Adult Signatures Required Upon Delivery

Certain items such as (ENDS) products will require an adult signature (the purchaser over the age of 21) must be present at the time of the delivery as a signature will be required. Neighbors or any other person at your residence will be unable to sign for your shipment. 

Please ensure your address and contact information entered are  ACCURATE at the time your order is placed as any failed delivery attempts and returned shipments will deem your order as non-refundable and no exceptions will be accepted. 

Refund For Shipping Charges:

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees, those charges will be deducted from your refund for the returned items.

Delayed Shipments:

We cannot guarantee transit times once your order leaves our facility and shipping fees are non-refundable through us.

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.

For more information, please contact USPS directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET

Saturday 8 AM - 6 PM ET

https://www.usps.com/help/welcome.htm

Order Tracking:

Once your order has been shipped, the tracking number will be sent to the email address that was registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost Shipments:

Lost or undelivered packages are not the responsibility of High Society and any issues arising from packages not received must be resolved by the customer with the postal carrier in use.

Have more questions or concerns? Please contact us by emailing hello@highsocietysmokesupply.com.